Support

Before contacting support

1. Open Setup and confirm order sync is complete.
2. Confirm checkout protection is Active.
3. Open Activity and note the time and action that needs attention.
4. Do not send customer email, phone, address, payment data or access tokens.

Contact

Email support@blinket.no. Include the shop's .myshopify.com domain, the approximate time of the issue and the affected ReturnShield screen. Do not include customer personal data or access tokens.

Service check

The application health endpoint is available at /healthz. It reports only application and database availability and never exposes configuration or secrets.

Checkout troubleshooting

A blocked customer is stopped only when Shopify resolves checkout to that existing customer record. Unknown guest checkout is allowed in this version. Checkout validation is fail-open if the Function encounters a technical failure.